For Best Outsourced Customer Service Team: From left, Lou Zonato, Senior Vice President – Client Relationship Management for Telecom & Media, Firstsource; Ash Schofield, Marketing & Experience Chief at giffgaff and Adrian Quayle NOA founding fellow and Managing Partner at Avasant (award presenter).
Firstsource Solutions in partnership with giffgaff won Best Outsourced Customer Service Team and Best Business Process Outsourcing Team at the National Outsourcing Association’s (NOA) Outsourcing Professional Awards 2014.
Firstsource was also shortlisted for Best Offshored Outsourcing Team at the NOA Awards, which were presented at a gala ceremony at the iconic Shakespeare’s Globe Theatre in London.
The company, one of Northern Ireland’s largest private sector employers, operates across three sites in Belfast and Derry and employs over 2,000 people, over 1,000 in Derry.
The evening was a celebration of the individuals and teams that add significant value to their companies, their partners and the global outsourcing industry.
The double award follows Firstsource and giffgaff’s earlier acclaim in June when they were awarded the Outsourcing Partnership of the Year in the European Call Centre and Customer Service Awards 2014 (ECCCSA) and the Outsourcing Center’s Outsourcing Excellence Award 2013 for Best Business Process, presented in Texas in May last year.
giffgaff is a mobile network virtual operator (MNVO) which is a part of the Telefonica Group. The prestigious NOA awards witnessed participation from various outsourcing and service organizations in the UK across 11 categories.
Iain Regan, executive vice president sales and marketing, Firstsource, said to win two out of the 11 prizes at the industry’s “flagship” awards event was “truly remarkable.”
He added: “Coming as it did off the back of our success in Europe earlier in the summer, this is a tribute to the power of a lasting partnership dedicated to customer service excellence.
“Our giffgaff team has worked tirelessly to improve the customer experience and it is gratifying that this partnership between two organisations dedicated to innovation and continuous improvement is now acknowledged globally.”
NOA shortlisted entries represented individuals and teams who have gone above and beyond to make outsourcing work.
The awards are designed to display that outsourcing is not just about contracts, but about the people, and seek to recognise the talents of the broad array of the outsourcing professions including: relationship managers; operations directors; CIOs; consultants; lawyers, who drive and achieve outstanding success within the industry.
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