The postal sorting office in Great James Street.
Undelivered parcels will this weekend be able to be collected for the first time on a Sunday from Royal Mail’s “sorting office” in Great James Street in Derry.
The initiative, one of two pilot schemes – the other is taking place in Belfast – is aimed making it easier for online shoppers not at home during the day to get their parcels.
The move has been welcomed by Kellin McCloskey, Head of Postal Services at the Consumer Council, who said it was hoped the pilot scheme would “make life easier” for postal consumers who found it difficult to collect their undelivered mail from delivery offices because the opening hours were unsuitable.
She added: “Almost eight in 10 consumers prefer to collect items from a delivery or sorting office.
“Failed delivery attempts are not only a major source of frustration and inconvenience to consumers but can also bear a significant cost for carriers and retailers.”
Ms McCloskey said with more than one in three consumers shopping online, parcel operators needed to develop “convenient and innovative delivery solutions.”
She added: “Recently, Royal Mail has shown some progress in this area by introducing a number of new measures including the delivery to neighbour initiative and its ‘Click and Collect’ service for small business customers.”
She concluded: “We will look forward to seeing how the pilot works in practice and if it can be further rolled out to all delivery offices in Northern Ireland.”
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