From left, Scott McGimpsey, Principal Network Delivery Manager, EE; Enterprise Minister, Arlene Foster; Alastair Hamilton, Chief Executive, Invest NI and Mike Wooden, Convergys Chief Commercial Officer, at the announcement of 333 new jobs for Derry. Photo: Kelvin Boyes / Press Eye.
Over 300 call centre jobs are to be created in Derry by a American company.
Enterprise Minister Arlene Foster has announced 333 new jobs were to be created by the Convergys Corporation which is to se up a customer service centre in the city in collaboration with its client EE.
Convergys Corporation is a US-based company which operates 150 customer service centres across North America, Latin America, Europe, and Asia and in a work-at-home environment.
The company also operates two service centers in Belfast through its recent acquisition of U.S.-based Stream Global Services.
EE is the Britain’s most advanced digital communications company and was first to bring 4G to Brtain in 2012, when it launched 4G services, and is the only 4G provider across Northern Ireland.
The Derry centre will open later this spring and the new posts will be created over the next 12 months.
Convergys chief commercial officer Mike Wooden said the support of £1.574,000 by Invest NI was and “important part” of the company’s decision to locate in the city.
He added: We look forward working with them again in the future.
“By combining our extensive experience supporting many of the world’s top telecommunications companies with the highly skilled and talented workforce in this region we can create a delivery centre that will generate meaningful benefits for Convergys clients, and more importantly, extensive career opportunities for the local workforce.”
Announcing the jobs, Development, Enterprise and Trade Minister Arlene Foster said the investment, which is expected to generate over £5million to the local economy annually, was “good news” for the North West and for the Northern Ireland economy as a whole.
She added: “As well as attending the Northern Ireland Investment Conference last October, representatives from Convergys and EE also participated in a roundtable discussion at the event with Prime Minister David Cameron to specifically discuss the benefits of Northern Ireland as a cost-effective investment location.
“It is welcome news today that we have been able to turn those discussions into tangible results. Invest NI’s offer of support was also crucial to convincing Convergys and its client to choose Northern Ireland as the base for its new customer service centre.”
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