City of Derry Airport has recently completed refurbishment works within the main Departure Area of the terminal building.
Mayor Martin Reilly (centre) and airport director Damien Tierney (second from right) at the opening of the extended retail unit at City of Derry Airport.
These works included the provision of a pre-boarding area and an extension to the existing retail offering at the airport.
Airport Director Damien Tierney said the aim of the extension project was to offer more capacity within the departure lounge and improve the “retailing offering.”
He added: “We are always looking at ways to improve the customer experience at the airport. Completion of this project will complement our other recent customer service improvements including the provision of free WiFi throughout the terminal and the upgrade to our relaxing Amelia Earhart Lounge.
“During peak summer months, the pre-boarding area will speed up passenger boarding and alleviate congestion in the departure lounge.”
Mr Tierney concluded: “The newly refurbished retail unit will offer customers an improved shopping experience and a wider range of gift ideas.”
Airport commercial manager Charlene Shongo said the newly refurbished retail unit would offer customers an “exciting and expanding range of quality merchandise at very competitive prices.”
She added: “The opening of the newly refurbished retail unit comes at a time when Ryanair, our main airline partner, unveiled a programme of enhancements to its leading customer service programme.
“From 1 Dec, Ryanair permits all passengers to bring a second small carry-on bag, (no bigger than 35 x 20 x 20 cms) onto the aircraft in addition to the standard cabin bag (55x40x20). This will enable passengers who have bought gifts in the airport shops to take them on board without having to re-pack etc.”
Mary Conway, Airport shop manager said: “We are absolutely delighted with the newly refurbished store and look forward to offering customers a fantastic range of competitively priced products to meet our needs.”
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