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ULSTERBANK
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ULSTER BANK APOLOGISES TO ANGRY CUSTOMERS FOR TECHNICAL FAULT

written by stephen December 2, 2013
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A fault with Ulster Bank debit card users has caused major difficulties in stores and petrol stations tonight.ULSTERBANK

The bank has apologised to customers and confirmed that it had encountered an issue and was working urgently to correct the problem.

Some people have been forced to leave groceries at stores because their cards could not be processed at some supermarkets.

Customers also reported they could not make online transa

The bank said it was is an issue across the country with RBS and NatWest customers also affected.

An Ulster Bank spokeswoman said: “We are aware of the technical issues being experienced by customers and are working to get them fixed urgently. We apologise to customers for the inconvenience caused.”

Last year customers of RBS, Ulster Bank and NatWest were affected by a massive IT failure which the banks attributed to a “glitch”.

Customers at the bank were unable to access funds, suffered delayed payments and could not view correct balances for several weeks after a software update applied to Ulster Bank parent company RBS’s systems was corrupted.

The group was forced to pay out tens of millions of euro in compensation to customers affected by the issues, which were most severe at Ulster Bank.

 

ULSTER BANK APOLOGISES TO ANGRY CUSTOMERS FOR TECHNICAL FAULT was last modified: December 2nd, 2013 by stephen

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