Firstsource Solutions, one of Derry’s largest employers, has reported a revenue growth of 10% to $134 million in its latest financial results for the quarter ending September 2013.
The global provider of business process outsourcing services (BPO) currently employs over 30,000 staff globally with 1,200 at two centres in Derry.
The recent business growth reaffirms the company’s position as one of the UK’s leading outsource contact centre providers and one of Northern Ireland’s top 20 companies.
Significant business wins have also contributed to bolstering Firstsource’s position within the marketplace.
The company has also received industry recognition with two recent National Outsourcing Awards – for Business Process Outsourcing Project of the Year and Outsourcing Service Provider of the Year.
Sanjiv Goenka, chairperson, RP-Sanjiv Goenka Group and Firstsource, said he was “delighted” with the progress the company had made.
He added: “The company’s focus on driving value and customer satisfaction is razor sharp and we are seeing results to this effect. I believe that Firstsource is well positioned for growth in the BPM industry.”
Firstsource offers a range of customer-facing services for leading brands in the telecom, media, banking and finance and healthcare industries. Services include customer acquisition, customer care, technical support, transaction processing and collections, web-chat, online forums and social media.
Its main contract in Derry is with Sky TV and Broadband.
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