Firstsource Solutions, one of Derry’s largest employers, has reported strong financial growth across its sites.
The company, which employs 1,000 people at two call centres in the city, has reported its consolidated financial results for the quarter ending September 2014 according to Indian GAAP.
Highlights for the quarter include a PAT growth (profit after tax growth) of $10 million (£6.4m), which is an increase of 36.8% year-on-year compared to €7m for the quarter ending September 2013.
Commenting on the results, Sanjiv Goenka, Chairman, RP-Sanjiv Goenka Group and Firstsource, said he was “delighted” with the progress that Firstsource had made.
He added: “This fiscal the company has signed significant new business wins, which will translate into revenues over ensuing quarters.
“The investment into Analytics strengthens our capabilities to provide valuable insights to our clients.
“The focus on profitable margin growth and customer satisfaction continues as we deliver value to our clients.”
Mr Goenka said the company’s strong performance was bolstered further in its partnership with giffgaff with two award wins for Best Outsourced Customer Service Team and Best Business Process Outsourcing Team at the National Outsourcing Association’s (NOA) Outsourcing Professional Awards 2014.
Firstsource is one of the leading contact centre providers in Britain, offering a range of customer-facing services for leading brands in the telecom, media, banking and finance and healthcare industries.
Services include customer acquisition, customer care, technical support, transaction processing and collections, web-chat, online forums and social media.